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  • DO YOU OFFER GIFT CARDS?
    Sure do. Gift cards are available in $25, $50, $100, $150 or $200.
  • HOW DO I BECOME TAX EXEMPT?
    Due to the United States Supreme Court ruling in South Dakota v. Wayfair effective in January of 2019, We are required to collect sales tax in many states even if we do not have a physical presence in the state. REGISTERING YOUR EXEMPTION DOCUMENTS WITH US: Find your state here. If there is a form listed, please fill it out and sign. Email the state-specific document from the first step to our email - tax@deepsouthfragrance.com. Once we have received your submission, we will validate it with your state. We will be in touch through the email address associated with the submission regarding your tax-exempt status. Please note: You are not tax-exempt with us until you receive an email confirmation. Processing times are 1-2 business days. STATE FORMS: Alabama - Submit your sales tax license Arizona - Locate the applicable form here Arkansas - Complete this form California - Complete this form Colorado - Complete this form Connecticut - Locate the applicable form here Florida - Submit your Sales Tax Annual Resale Certificate Georgia - Complete this form Hawaii - Complete this form Idaho - Complete this form Illinois - Complete this form Indiana - Complete this form Iowa - Complete this form Kansas - Complete this form Kentucky - Complete this form Louisiana - Submit a copy of your Resale Certificate Maine - Complete this form Maryland - Submit a copy of your Sale and Use Tax License Massachusettes - Complete this form Michigan - Complete this form Minnesota - Complete this form Mississippi - Submit your Sales Tax Permit or Seller's Use Tax Permit Missouri - Complete this form Nebraska - Complete this form Nevada - Complete this form New Jersey - Complete this form New Mexico - Submit your Non-Taxable Transaction Certificate New York - Submit your Exemption Certificate for Sales Tax North Carolina - Complete this form North Dakota - Complete this form Ohio - Complete this form Oklahoma - Complete this form Pennsylvania - Complete this form Rhode Island - Complete this form South Carolina - Complete this form South Dakota - Complete this form Tennessee - Complete this form Texas - Submit a Sales and Use Tax Resale Certificate (Form 01-339) Utah - Complete this form Vermont - Complete this form Virginia - Complete this form Washington - Complete this form Washington DC - Complete this form West Virginia - Complete this form Wisconsin - Complete this form Wyoming - Complete this form
  • WHERE ARE YOU LOCATED?
    Our studio and showroom is located in Ormond Beach, Florida. 11 Coolidge Ave, Suite 8H Ormond Beach, Florida 32174
  • DO YOU HAVE A STORE WHERE I CAN SMELL FRAGRANCES?
    Yes! Our showroom is open from 10 am - 2 pm Monday through Friday, excluding holidays. Our showroom is located at: 11 Coolidge Ave, Suite 8H Ormond Beach, Florida 32174 Our showroom provides an opportunity for you to experience our products before purchasing. If you’d like to place an order during your visit, you may do so while visiting.
  • HOW LONG IS YOUR PROCESSING TIME?
    Times will vary. However, we try to process all orders within 1-2 business days. If times must be extended due to a sale or other event, we will always be upfront and post them ahead of time. Current processing times are always listed in the banner at the top of our homepage.
  • CAN I PICK UP MY ORDER?
    Yes. Simply choose "Store Pickup" as the shipping option on the shopping cart page when placing your order. Pickup is available Monday - Friday(excluding holidays) from 10 am to 2 pm ET. Pickup directions are located on your order confirmation. You will receive an email when your order is ready. Normal processing times apply. Pickup orders are not packaged for shipping. Be sure to check your order prior to leaving our studio to ensure that you have received all of your items!
  • CAN I CANCEL OR CHANGE MY ORDER?
    Our policy is changes can only be made, including cancellation, within the first 24 hours after an order is placed. We have this policy in place to ensure your order is processed in a timely manner and that it is processed properly. Changes made after they are sent to our warehouse risk having issues if changes are made after that time.
  • WHAT IS YOUR RETURN POLICY?
    Deep South Fragrance stands behind the products we sell. If you're in any way unsatisfied with your order, we'll do everything we can to make it right. If you still need to return anything, we offer a hassle-free thirty (30) day return option on all products. If a product is not defective and simply unwanted, we'll happily refund the amount of product in the form of a store credit. Product must be unused and returned in the same condition it was received. You will be responsible for shipping the item(s) back to us. If a product is defective, we'll refund the purchase price or send a replacement.
  • MY PRODUCT ARRIVED DAMAGED. WHAT SHOULD I DO?
    If a product arrives damaged, please email us within 7 days. We will then process a damage claim. Once we process your damage claim, we will immediately send a replacement to you. Tips for expediting your damage claim: Always include a photo showing the damaged item. If the damage impacts an item with multiple pieces, like a case of containers, let us know how many pieces remain usable. In the event of a fragrance leak, please weigh the fragrance bottle (including the lid) on the lb/oz setting of your scale and include the weight with your submission.
  • DO YOU OFFER CLEAN SCENTS?
    WE DO! We are diligently working to ensure that all of our fragrance oils are Phthalate Free, Prop65 Compliant and even making sure they don't contain potentially hazardous ingredients as identified by OSHA by May 2024. Learn more on our blog post. What Clean Scents Mean To Us
  • ARE YOUR FRAGRANCE OILS VEGAN AND CRUELTY-FREE?
    Our fragrances are cruelty-free and vegan-friendly. We never test on animals and support cruelty-free alternatives to all animal testing. Our fragrance oils are composed of natural and synthetic ingredients. To comply with global and legislative requirements, none of our finished products, including fragrance oils, are tested on animals by us or our suppliers.
  • WHAT ARE PHTHALATES?
    Phthalates, or phthalate esters, are esters of Phthalic acid. They are used to dissolve raw materials when making fragrance oils. They have been used for many decades in a myriad of pharmaceuticals, household, and industrial products. Recently, there have been concerns that high levels of Phthalates can cause a host of health issues. It is not clear whether the levels that people encounter cause adverse effects, but it is clear to us that products would be better if they didn’t pose any such risks. While both the U.S. and Europe have imposed laws against Phthalates in children’s toys, (since they are put in the mouth) there are no rules against Phthalates in candles. Nevertheless, We are currently working on completely eliminating Phthalates from any of our products.
  • HOW LONG WILL A FRAGRANCE OIL LAST?
    The average shelf life of fragrance oil is about one year. It is dependent on time, temperature, and exposure to air and light. For best results, we suggest purchasing only enough fragrance that you will use within 6 months to a year. Another variable is the shelf life of the raw materials used to make up the fragrance. If there are more natural ingredients in the formula, it can spoil more quickly. We recommend that you store fragrance oils in a cool dark place away from light and heat. In case you need to let the oils sit for over one year, we recommend testing each fragrance in a candle before making a large batch.
  • I WANT TO START A FRAGRANCE DUPLICATION. WHAT IS THE PROCESS?
    The process is pretty simple. Complete the Duplication Form found here Submit at least the minimum product sample required for duplication. For a list of acceptable samples and minimums refer to the list below. Mail the form and sample to us at: Deep South Fragrance Attn: Samples 11 Coolidge Ave, Suite 8H Ormond Beach, Florida 32174 Please allow 4-6 weeks from start to finish for the duplication process to be completed. Please Note: If you choose to order after you receive your sample(s), there is a 1 pound minimum for the first purchase only. After the initial order, you may order any size bottle that we offer.
  • WHY IS MY FRAGRANCE OIL BOTTLE NOT FULL?
    Our fragrance oil bottles are filled by weight, not volume. Fragrance oils vary in density, which means some are thicker and some are thinner than others. Instead of filling our bottles to make them look full, we fill them to accurately reflect the weight listed on the label. Thick (or dense) essential oils typically have a lower fill line, while the fill line of thin essential oils is higher. The fill level variation is minimal in 2 oz bottles and more noticeable in larger weights. Always weigh products when making candles, soaps, and other body care products. Avoid measuring fragrance oils by drops or with measuring cups or spoons, because those methods measure volume instead of weight.
FAQ: FAQ
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